Privacy Policy

Last updated: July 2025

Monolith Performance Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your data. This Privacy Policy explains how we collect, use, share and safeguard your information when you visit our website www.monolithperformance.uk (the “Site”) or engage with our services.

1. Information We Collect

1.1 Personal Data You Provide

Contact Details: name, email address, telephone number, company name, job title.
Enquiry Data: files you upload (CAD/STL), project requirements, messages you submit via our online forms.

1.2 Technical & Usage Data

Collected automatically via cookies and analytics when you browse the Site:

IP address, device type, browser type and version.
Pages visited, time on page, referrer URL, click paths.
Geographic location (city-level).

2. How We Use Your Data

We use your information for the following purposes:

To respond to your enquiries and provide tailored quotes for 3D printing, scanning and reverse-engineering services.
To manage our relationship with you (account administration, service updates, customer support).
To improve our Site and services through analysis of usage patterns and feedback.
To send marketing communications, only if you have opted in. You may unsubscribe at any time.
To comply with legal obligations, such as tax, accounting and safety regulations.

3. Legal Basis for Processing

Where required by the UK GDPR, our legal basis for processing your data is:

Contract: to perform our service-level agreement when you place an order.
Legitimate Interests: to operate and improve our business, market our services and prevent fraud.
Consent: for direct marketing emails, where you have opted in.
Legal Compliance: to fulfil statutory obligations.

4. Sharing Your Data

We do not sell your personal data. We may share your information with:

Service Providers: trusted third parties who support our business (e.g., cloud hosting, analytics, payment processors), under strict data-processing agreements.
Regulatory Authorities: where required by law or to protect our legal rights.
Acquirers: in the event of a merger, acquisition or transfer of assets, subject to confidentiality obligations.

5. International Transfers

Our servers and third-party providers may be located inside and outside the UK. Whenever we transfer personal data internationally, we ensure it is protected by appropriate safeguards (e.g., Standard Contractual Clauses).

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and login status.
Analyse Site performance using Google Analytics.
Deliver targeted marketing if you have opted in.

You can manage or disable cookies via your browser settings, but this may affect your experience on our Site.

7. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete information.
Erase your data (“right to be forgotten”) in certain circumstances.
Restrict or object to our processing of your data.
Data portability: receive your data in a structured, machine-readable format.
Withdraw consent to marketing communications at any time.

To exercise any of these rights, please contact us at info@monolithperformance.uk

8. Data Retention

We retain your personal data only as long as necessary for the purposes set out above, or to comply with applicable laws (e.g., tax retention requirements, typically 6–7 years).

9. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss or destruction, including encryption, access controls and regular security audits.

10. Children’s Privacy

Our Site is not intended for use by children under 16. We do not knowingly collect personal data from minors. If you believe we have done so, please contact us to request deletion.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects when changes take effect. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact:

Monolith Performance Ltd

Merthyr Tydfil, Wales, UK
Email: info@monolithperformance.uk
Phone: +44 (0)7310 098896